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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Janice Thompson

Janice Thompson

February 21, 2025

5  out of  5
rating by Janice Thompson
"We've been with Bruce Karolyi State Farm Insurance for many years. Everyone in the office has always been incredibly helpful and supportive. Recently, we were required to address concerns related to increased fire risk near our family home, and Rob Rafael guided us through the steps needed to ensure we could maintain and renew our home insurance. I'm so grateful to have this team of caring professionals on our side. Thank you!"
We responded:
"Thanks Janice. Finding (and even keeping) home insurance in California is very challenging and we want to do everything we can to help our clients navigate those treacherous waters. I'm glad Rob was able to help you though that process. We appreciate you and your kind comments. Please let us know if there is anything else we can to do to help. Thanks again ~ Bruce"
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Dianne Camarda

February 19, 2025

5  out of  5
rating by Dianne Camarda
"Worked with Rob Rafael on several issues regarding insurance repairs on our family home. He was always available and clear on the needed work that needed to get done. He was very professional and attentive to what we needed. It was very easy working with Rob and I would definitely recommend this office for all your insurance needs."
We responded:
"Thank you for your thoughtful feedback Dianne. I will be sure to forward your comments to Rob. Please let us know if there is anything else we can help with. Thanks again ~ Bruce"
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Elizabeth Thomas

February 11, 2025

5  out of  5
rating by Elizabeth Thomas
"They have excellent service"
We responded:
"Thank you Elizabeth. We all appreciate your feedback. Please let us know if there is anything else we might be able to help you with: Life insurance, Health insurance and [hopefully soon] Home and Business insurance are all coverage that we can assist with. Thanks again for your thoughts ~ Bruce"
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Judy Hiell

January 22, 2025

5  out of  5
rating by Judy Hiell
"I met with Rob Rafael at my local State Farm office-Oroville to go over my policies. He was very prepared and covered my two policies-Homeowners and Auto. He explained my coverage on both policies to my understanding and acceptance. I am completely satisfied with Rob and his help! Thank you so much!!"
We responded:
"Awesome - and thank you so much for sharing your experience! We value your feedback. Please let me know if there is anything else we can help with. ~ Bruce"
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Bri Chapman

January 18, 2025

5  out of  5
rating by Bri Chapman
"Let me start by saying insurance is no fun, especially when your premium goes up. I didn't have high expectations going into my appointment but I left feeling very satisfied. I appreciate Sarah and all of her useful information. She helped lower my premium and was so friendly, kind and professional. She was very knowledgeable and I really look forward to working with her in the future."
We responded:
"Thanks for the feedback Bri. I know Sarah appreciates it. I'm glad she was able to help stretch your insurance dollars, while still getting great coverage. Please let us know if there is anything else - like Life insurance, Health insurance or Income Replacement coverage - that we can help you with. Thanks again ~ Bruce"
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Richie McDonald

October 18, 2024

5  out of  5
rating by Richie McDonald
"Great staff, very knowledgeable."
We responded:
"I think of 'going to get insurance' in a similar way as to, 'going to a doctor vs. going to a Really Good Doctor.' Everyone wants to go to the Really Good Doctor. We think we are the Really Good Agency. So, thanks for the kind words and feedback Richie. We all appreciate your thoughts. ~ Bruce"
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George Than

October 11, 2024

5  out of  5
rating by George Than
"This agency provides excellent service, I would highly recommend them."
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Denise Christensen

September 25, 2024

5  out of  5
rating by Denise Christensen
"I’ve been with this State Farm office for 15 years now they are always friendly and answered any questions I’ve ever had thank you all at Oroville State Farm everyone is so friendly and willing to help you can even just walk into their office without a appointment and they assist you right away they are awesome"
We responded:
"Thanks Denise! Getting reliable information is important. Most people don't realize just how much the insurance industry changes from year to year. It's important to have a group of professionals that can help navigate those changes. Glad to be here to help! Thanks again ~ Bruce"
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tim miller

August 23, 2024

5  out of  5
rating by tim miller
"Bruce and his wonderful staff are a delight to work with. Robert has been extremely helpful and very knowledgeable when it comes to answering all our questions and concerns. Highly recommend this Statefarm office!"
We responded:
"Hi Tim - Thank you for the 5-star review. We appreciate you and your family and the years we have had the opportunity to work with you. We'll always do our best to take care our clients. I know Rob, Sarah and Melissa work really hard to make the experience as good as possible, but please let me know if there is anything else we might be able to help with. ~ Bruce"
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Morris Cowden

August 23, 2024

5  out of  5
rating by Morris Cowden
"Bruce and his staff are extremely knowledgeable and helpful. Sarah has helped me multiple times and has taken care of all of my needs thoroughly and efficiently."
We responded:
"Thanks Morris- We all appreciate your nice comments. Please let us know if there is anything we can do to help. ~ Bruce"
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Paulina Silvestre

August 23, 2024

5  out of  5
rating by Paulina Silvestre
"Rob, Was An Incredibly helpful Agent! I Was Looking For A Better Auto Insurance Coverage And He Helped Me Though The Whole Process. He Explained Everything Perfectly And Made Sure I Understood Everything. He Saved Me Money And Provided Me With A Way Better Coverage Than My Previous Insurer. Highly Recommend!"
We responded:
"Hey there! Thanks for taking the time to share your experience with Rob. It's great to hear that he was helpful and guided you through the entire process of finding better auto insurance coverage. Rob's ability to explain everything and ensure that you understood everything is certainly what we want to achieve with all our customers. It's also fantastic that he was able to save you money while providing you with better coverage compared to your previous insurer. We appreciate your recommendation and look forward to assisting you further in the future. - Bruce Karolyi State Farm Office."
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SHANNON BASS

August 23, 2024

5  out of  5
rating by SHANNON BASS
"State Farm is always super helpful with whatever I need help with. Works with me when things are tight and always answer my questions when I have any."
We responded:
"Thanks Shannon. Your comments are much appreciated. Insurance can be complicated in this day and age and it's not cheap. I think many of our clients like the flexibility that State Farm and this agency offer. Come for the price; stay for the service is what I say. Thanks again for your comments. ~ Bruce "
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cynthia pelletreau

August 22, 2024

5  out of  5
rating by cynthia pelletreau
"Have nothing but positive things to say about Bruce and his team. They are always prompt, courteous and so helpful. Really appreciate all they do."
We responded:
"We appreciate you! Thanks Cynthia, we do our best. Glad to be able to help you. Please let us know if you need anything esle. Thanks again ~ Bruce"
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K. C.

August 22, 2024

5  out of  5
rating by K. C.
"State Farm has taken care of me for my auto and home owners insurance better than any other company I have been with. Sarah has been a lifesaver in getting me and my family insured properly. I will forever recommend her and the State Farm agency she represents. Thank you sooooo very much Sarah, you are amazing!!!"
We responded:
"Wow - what a nice review. Thanks K.C.. I'm glad you still have your home insurance. Unlike most other companies, State Farm has not kicked the clients to the curb and left them stranded. AND we will be back in the homeowner's market soon! So, for whoever needs homeowners coverage, please give the office a call. We'll put you on a call back list. Anyhow, thanks again K.C.. Please let us know if there's anything else we can help with. ~ Bruce "
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Georgina Gohre

August 19, 2024

5  out of  5
rating by Georgina Gohre
"I like dealing with Roberto because he is an excellent person, and I like the way that he explains all the details about the insurance and he is patient and polite"
We responded:
"Thanks Georgina, I'll forward the nice comments to Robert. Please let me know if there is anything else we can do for you. Have a great day! ~ Bruce "
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Maile Becker

August 13, 2024

5  out of  5
rating by Maile Becker
"Sarah is a wonderful help. She is very attentive and answers all our questions. She is a pleasure to work with."
We responded:
"Thanks Maile, I appreciate the kind words. Insurance is too important of a topic to rush. The potential devastating consequences of buying a poorly written policy can effect your financial well-being for the rest of your life. To buy a well written policy sometime takes more than "15 minutes." And many people don't realize that a State Farm policy is often less cost than a "15 minute" policy. Plus you get better service and a personal agent! Thanks again Maile. I look forward to helping you and your family for years to come. ~ Bruce"
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Jan O'Brien West

August 9, 2024

5  out of  5
rating by Jan O'Brien West
"Bruce Karolyi and his staff were very helpful during our claim concerning a bat infestation. We thank them for their interest, assistance and follow through. I want to update this review and add that we have had excellent dealings with this office. I highly recommend them."
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Mathew Rodriquez

July 20, 2024

5  out of  5
rating by Mathew Rodriquez
"Swift responses"
We responded:
"Thank you for the 5-star review Mathew. Whether you need auto, home or life insurance, we can get you a swift response. And we like to think you are also getting a quality response as well. Thank you again for the opportunity to help you with your insurance ~ Bruce"
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Steve Twist

July 14, 2024

5  out of  5
rating by Steve Twist
"Bruce called the corporate office on my behalf and I received calls from adjusters within hours of his prodding. They then proceeded to pay my claim while I was on the phone with them. Thank you Bruce for calling me to follow up after my accident, and thank you for being the catalyst for an equitable resolution. I appreciate what you do!"
We responded:
"Thanks for the nice words Steve. Even the smallest claims are a disruption and inconvenience to a person's everyday life. We're aware of that and try to minimize the frustrations as much as possible. We may not be perfect, but we will always do our best. Thanks again for sharing your experience. I appreciate it - and you. ~ Bruce "
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cynthia curiel

June 28, 2024

5  out of  5
rating by cynthia curiel
"Rob is as an excellent agent. He explained everything carefully and was empathetic to my financial and personal needs. Would recommend to anyone looking for great local car insurance."
We responded:
"Thanks for the nice comments, Cynthia. It's a challenging time for insurance in Californian right now, but I do think it will get better. Costs have definitely gone up. With that in mind, we work with people to strike the right balance between keeping their costs low and properly protecting them. I'm glad Rob was able to help you out. Have a great weekend and 4th of July ~ Bruce "
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kayla coomes

June 17, 2024

5  out of  5
rating by kayla coomes
"Robert is by far the best agent I've ever worked with. I was desperate when I called him and he was so kind and helpful. He talked me through everything and broke it down so that I would understand. Every time I call state farm he always has a solution to whatever problem I have and he is always willing to help in whatever way he can. Because of Robert I will always recommend this company!"
We responded:
"That's great! Taking the time to help you understand what you are paying for just makes sense - not that every agency or company does it, but it's the right way to do business. That way you get to choose from the options that are right for you. Thanks for the nice comments! ~ Bruce "
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Joshua McDonald

April 26, 2024

5  out of  5
rating by Joshua McDonald
"friendly and very helpful"
We responded:
"Hey Joshua - Thanks for the opportunity to talk with you about your insurance plans. One thing we are hearing from people calling in for auto rate quotes these days is, 'My insurance company's auto rates have gone through the roof!" And, unfortunately, that is a fact. So, since State Farm is still price competitive many people are taking the opportunity to upgrade their company - to one that is 'friendly and very helpful.' Hope we get the chance to earn your business too. We don't set the rates (or inflation), but we can help you get the most out of your insurance dollars. Thanks again for the positive review ~ Bruce"
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Patricia T

April 4, 2024

5  out of  5
rating by Patricia T
"Sarah is amazing! Very pleasant, and professional. She listened to my concerns, provided information I needed, and went above and beyond for me. So happy I have all of our vehicle policies here with this Branch!"
We responded:
"Thanks Patricia, we think Sarah is pretty amazing too. Glad she was able to help you. Please let us know if there is anything else we can do for you. Thanks again ~ Bruce"
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Ian Leonard

March 12, 2024

5  out of  5
rating by Ian Leonard
"Bruce and his team really go to bat for you. Highly recommended"
We responded:
"That's what you get with a local agent: Someone to go to bat for you and make your insurance experience easy. Thanks for your comments, Ian. Insurance is not free and you need to get your money's worth - especially in these costly times. Thanks again Ian ~ Bruce"
Profile photo of Katie Davis

Katie Davis

March 7, 2024

5  out of  5
rating by Katie Davis
"What a great agency. Bruce and his staff are so friendly and helpful. It's so nice to deal with people who are easy access, professional and kind"
We responded:
"We work hard to provide 5-star service; and we think we do a darn good job. So thanks for your review. I wonder though... did we actually have the chance to show you just how good we are? I don't see you in our system, but would like to help any way possible. Thanks ~ Bruce"